VIATEQ Corporation is preparing to hire a Part-Time Customer Service Representative (10 hours minimum, 29 hours maximum) responsible for professional and courteous response to the issues of customers/stakeholders. Telephone and email correspondence will be in response to a federal emergency.

Responsibilities (including but not limited to):

· Answer, evaluate, and prioritize incoming telephone, voice mail, requests for assistance from customers/stakeholders.

· Using scripted and unscripted questions, interview customers/stakeholders to collect information and lead callers through diagnostic procedures to resolve customer inquiries.

· Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.

· Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.

· Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.

· Document, log and track calls using problem management database (ticket system), and maintain history records and related problem documentation.

Experience and Education Required:

· High School Diploma

· 1 -3 years of job related experience (heavy phone work, reception, call center etc.)

Skill and Performance Competencies:

· Efficient keyboarding/typing skills

· Attendance, punctuality and dependability

· Critical thinking and sound judgment

· Ability to identify problems, troubleshoot and problem solve

· Quality focus

· Ability to conduct thorough analysis

· Self-motivated and desire/ability to learn new topics quickly

· Works well independently and in a team setting in fast-paced environment under time constraints

· Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests

· Good verbal, listening and written communications abilities

· Positive and confident telephone skills

· Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet

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